Privacy Policy
Last Updated: 30th August 2025
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1. Introduction
512 Media Group Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website www.512mediagroup.com, interact with us, or engage our services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
Contact Information: Name, email address, phone number, business details.
Account & Service Data: Information related to your use of our services (e.g. AI voice assistants, chatbots, social media management, email campaigns).
Technical Data: IP address, browser type, device information, operating system, cookies, and analytics data.
Communication Data: Emails, messages, enquiries, or feedback you send us.
Payment Information: Billing address, payment details (processed securely by third-party providers).
3. How We Use Your Data
We use personal information for the following purposes:
To provide and deliver our services.
To respond to enquiries, provide support, and manage customer accounts.
To send administrative and service-related communications.
To send marketing communications (only where you have opted in).
To analyse and improve our website, services, and customer experience.
To comply with legal and regulatory obligations.
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4. Legal Basis for Processing (GDPR)
We process personal data under the following lawful bases:
Consent – where you have opted in to marketing communications.
Contract – to deliver services you have requested or purchased.
Legitimate Interests – for business operations such as analytics, service improvement, and fraud prevention.
Legal Obligation – to comply with financial, tax, or regulatory requirements.
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​5. Sharing Your Information
We may share your data with trusted third parties to provide our services, including but not limited to:
Technology providers (e.g. Twilio, GoHighLevel, Meta, Google, Wix, email service providers).
Payment processors (for secure billing).
Professional advisors (legal, tax, accounting).
We do not sell or rent personal data to third parties.
​6. International Data Transfers
Some of our providers are based outside the UK/EU. Where data is transferred internationally, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.
​7. Data Security
We implement appropriate technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, disclosure, or alteration.
However, no system can be guaranteed 100% secure. You acknowledge that transmission of information over the internet is at your own risk.
8. Data Retention
We retain personal data only as long as necessary for the purposes collected:
Enquiries: up to 3 years.
Client records: up to 1 year after contract ends.
Marketing data: until you withdraw consent or unsubscribe.
Legal/financial records: as required by law.
9. Your Rights (UK GDPR)
You have the following rights:
Access – request a copy of your personal data.
Rectification – correct inaccuracies.
Erasure – request deletion of your data.
Restriction – limit how your data is used.
Portability – transfer your data to another provider.
Objection – stop processing for marketing purposes.
To exercise these rights, contact us at info@512mediagroup.com. We may require identity verification before fulfilling requests.
10. Cookies & Tracking Technologies
Our website uses cookies and analytics tools to improve user experience. Cookies may track:
Pages visited and actions taken.
Device/browser type.
Location (approximate).
You can disable cookies via your browser settings, but some features of our site may not function properly.
​11. Marketing Communications
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You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us at info@512mediagroup.com
12. Children’s Data
Our services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us data, contact us immediately at info@512mediagroup.com.
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13. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated “Last Updated” date.
14. Contact Us:
For questions or concerns about this Privacy Policy or our data practices, contact:
512 Media Group Ltd
10 Westminster Close
Grappenhall
Warrington
WA4 2QS
Email: info@512mediagroup.com
Phone: 07354 930 130