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Terms & Conditions

Last Updated: 31st August 2025

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1. Introduction
 

Welcome to 512 Media Group Ltd (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website www.512mediagroup.com and any services provided by us. By using our Services, you agree to be legally bound by these Terms. If you do not agree, you must stop using our Services immediately.

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2. Definitions
 

  • “Client” – any person or organisation engaging us for Services.

  • “Services” – any digital marketing, AI voice assistant, automation, chatbot, email, SMS, WhatsApp, review management, social media, or related services provided.

  • “Third-Party Services” – platforms not owned by us (e.g. Twilio, Meta, Google, WhatsApp, GoHighLevel).

  • “Deliverables” – work products, content, or campaigns we provide.

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3. Scope of Services
 

We provide Services as described in individual proposals, agreements, or invoices. We reserve the right to modify or discontinue Services at any time. All Services may involve use of Third-Party Services. Clients consent to such integrations.

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4. Client Responsibilities
 

  • Provide accurate and timely information, assets, and approvals.

  • Comply with all laws, including GDPR, UK Data Protection Act, telecom regulations, and advertising standards.

  • Accept full responsibility for use of telephone numbers, SMS, WhatsApp, and social media content under sub-accounts.

  • Do not use Services for spam, harassment, defamatory content, unlawful campaigns, or misleading advertising.

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5. Payment, Fees & Refunds
 

  • Fees are as per your proposal or invoice.

  • Setup fees and onboarding costs are non-refundable.

  • Monthly subscriptions renew automatically unless cancelled in writing with 14 days notice.

  • Overage charges (e.g. SMS) will be billed at current rates.

  • Invoices are due within 14 days. Late payments may incur interest at statutory or agreed rates.

  • No refunds will be issued for partially used months or terminated services, except as required by law.

  • Chargebacks are prohibited; disputes must follow the process in Section 13.

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6. Disclaimers
 

  • We provide Services on a best-efforts basis. Results (e.g. sales, leads, rankings) are not guaranteed.

  • We are not responsible for: misuse of telephone numbers, slander or reputational harm, or disputes arising from client-provided content.

  • We are not liable for downtime, outages, or policy changes of Third-Party Services.

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7. Limitation of Liability

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Our total liability to you will not exceed the total fees paid by you in the preceding 12 months. We are not liable for indirect or consequential damages, including loss of profits, goodwill, or data. This does not limit liability for death, personal injury caused by negligence, or other non-excludable liabilities under law.

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8. Intellectual Property
 

  • We retain ownership of our proprietary tools, templates, methods, and code.

  • Client retains ownership of their data, trademarks, and logos.

  • Work we create for you is licensed for your business use after full payment, but not transferable or resellable without our consent.

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9. Data & Privacy
 

  • We comply with GDPR and UK Data Protection laws.

  • Client is responsible for obtaining necessary consents for marketing communications.

  • Our Privacy Policy explains how we handle data.

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10. Third-Party Services

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We integrate with Third-Party Services but do not control them. You agree to comply with their terms (e.g. Twilio, Meta, Google). We are not liable for changes, downtime, or costs imposed by third parties.

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11. Indemnification

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You agree to indemnify and hold harmless 512 Media Group Ltd, its officers and employees, against any claims, damages, or expenses arising from your misuse of Services, breach of these Terms, or unlawful content.

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12. Termination

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  • Either party may terminate with 14 days written notice.

  • We may suspend or terminate immediately for misuse, abuse, or non-payment.

  • Upon termination, you must pay all outstanding invoices. We may revoke access to Deliverables if unpaid.

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13. Dispute Resolution

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If a dispute arises:

  1. Parties will first attempt informal resolution within 30 days.

  2. If unresolved, parties agree to mediation by a neutral mediator appointed in Manchester, England.

  3. If mediation fails, disputes shall be resolved by binding arbitration in Manchester, England under UK law.

  4. Only if arbitration is unenforceable may parties litigate in courts of England & Wales.

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14. Governing Law

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These Terms are governed by the laws of England & Wales. Both parties submit to the exclusive jurisdiction of the courts of Manchester, England.

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15. Amendments

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We may update these Terms at any time. Changes will be posted on this page. Continued use of Services after updates constitutes acceptance.

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16. Contact Information

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512 Media Group
10 Westminster Close

Grappenhall

Warrington
Email: info@512mediagroup.com
Phone: 07354 930 130

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